CTI’s Response to COVID-19

By Laura Natcher | Mar 16, 2020 | Blog

To Our Valued Customers,
As the Coronavirus (COVID-19) outbreak continues to develop, CTI is attempting to take every possible preparation to maintain the services and support that we provide for your business.  We are continuously monitoring updates at the industry and governmental levels to make well-informed decisions for both our customers as well as our CTI team.
It is our intention to continue providing you with uninterrupted and timely service and sales efforts during this rapidly changing event.
    • CTI’s systems, policies, and procedures are specifically designed and regularly tested to provide for a redundant and flexible operational model to maintain customer support as circumstances require.
    • Prior to this outbreak, CTI was already using a remote support posture for a large portion of our daily support activity.
    • CTI’s management team will monitor the situation regularly and follow local, state, and federal government guidance to ensure our staff and our customers remain safe when engaging for support.
    • We invite you to share with us your current operational conditions when requesting support (on site or remote) so that we may respect any operating procedures your organization has.
    • We are ready to utilize technology to meet with you online in place of face-to-face meetings as social protocol requires.

In the event of a mandatory office shutdown, we have operational plans ready to allow for remote support and communications.  This will allow us to continue supporting you with the high-quality service on which you rely.  We plan to remain fully operational throughout this challenging time.

CTI values our customers and we appreciate your business.  If there is anything we can assist with, please reach out to anyone on our team at 410-628-0330.

Thank you for partnering with CTI and we wish for you good health and safe operations.

Best Regards,
The CTI Management Team